“We're all human. It's the most important, neglected fact in business.” — Chip Conley

I don't know about you, but I've saved cards that old high school flames wrote me as well as those that employees have written me over the years. The power of genuine, customized appreciation will never lose its value, even in a gloomy economy... in fact, it's probably what we're all thirsty for in this desert of a depression.

Bali is one of my favorite places in the world. In one of my past lives, I believe I was living on the island of Bali.

When the world is in the midst of change, when adversity and opportunity are almost indistinguishable, this is the time for visionary leadership and when leaders need to look beyond the survival needs of those they're serving.

Companies and leaders are role models - not just with the business community - but in the broader world.