“Listening is an art.” — Frances Hesselbein

Planning defines the particular place you want to be and how you intend to get there. It's a responsibility rather than a technique.

When it comes to communicating change at any time, the mission must be clear, and it must inspire.

Management is the set of skills that can help get things done. Unfortunately, its practice is too often a bag of manipulative tricks to advance someone's own interests, which creates cynicism.

Move beyond the old assumptions, practices, and language that can be barriers to equal access.