“Customers are the reason we open our doors every day, and keep the machines humm…” — Harvey Mackay

Give your subconscious a chance to work by turning your brain off from time to time. Don't focus on work or solving problems constantly.

Exploring how you could make a bad situation worse can sometimes tell you what not to do.

Delegating doesn't mean passing off work you don't enjoy, but letting your employees stretch their skills and judgment.

If you want people to know how much you care, show them how much you remember. Learn their names and use them often. It's an important skill to develop.