"Dog-fooding is using your own products so that you understand from inside out what it is you're prov..." — Joe Gebbia

Sympathy relies on a common experience. If you're clumsy, you might have sympathy for others who tend to bump into things. Empathy, on the other hand, is the ability to understand another person's feelings even if you've never experienced them yourself.

What we're doing with Airbnb feels like the nexus of everything that is right. We're helping people be more resourceful with the space they already have, and we're connecting people around the world.

Design is an expression of one's most deeply rooted internal values.

In art school, you learn that design is much more than the look and feel of something - it's the whole experience.