"Customers who have to come back and spend, or customers who just don't want the hassle of leaving - ..." — Margaret Heffernan

When you use words loosely, without care and consideration, you erode trust in yourself and in what you're saying. When you squander words, you diminish your power.

Words are how people think. When you misuse words, you diminish your ability to think clearly and truthfully.

Companies are bought for their revenue, customer base, technology, or people. A few great companies offer all of these, but any valuable business offers one.

In business, staying focused requires that you turn most opportunities down.