"The only thing I don't think people don't understand about good leaders is that they're both good an..." — Marshall Goldsmith

One of the greatest mistakes of successful people is the assumption, 'I behave this way, and I achieve results. Therefore, I must be achieving results because I behave this way.' This belief is sometimes true, but not across the board.

When you say, 'I'm sorry,' you turn people into your allies, even your partners.

It's not appropriate to pass judgment when we specifically ask people to voice their opinions... even if you ask a question and agree with the answer.

I was at UCLA when John Wooden was the basketball coach. The next coach was Gene Bartow, who got fired for winning 90 percent plus of his games. He wasn't John Wooden. It's incredibly difficult to replace someone who has been seen as an icon.