"Trust is the glue of life. It's the most essential ingredient in effective communication. It's the f..." — Stephen Covey

Every human has four endowments - self awareness, conscience, independent will and creative imagination. These give us the ultimate human freedom... The power to choose, to respond, to change.

A cardinal principle of Total Quality escapes too many managers: you cannot continuously improve interdependent systems and processes until you progressively perfect interdependent, interpersonal relationships.

Between stimulus and response, there is a space where we choose our response.