"My family come from Cyprus. Both my father and my grandfather worked on the British bases there, and..." — Theo Paphitis

No major technological change has ever been instituted by mankind without an array of negative consequences. The motor car has meant liberation for millions, but it has also caused congestion, environmental damage, and a disturbing death toll on the roads.

If you cannot bore your friends to death about your own small business, then something is seriously wrong.

The great virtue of the web, its ease of communication, has also become its Achilles' heel in that it has polluted the air with meaningless babble and egomaniacal drivel.

Great customer service does not come by chance. It is the result of training and ensuring there are enough assistants to serve the customers.