"When you set a goal, it's a personal thing, and that goal should be very big, hairy and audacious." — Tony Bates

There's a shift to mobile apps; I'd like to see a more pervasive communications experience, and I think Skype can contribute to that.

Skype is kind of amazing - look at Skype in the classroom - those are things that can really excite your organization. That's what has been really great to me.

Every day at Skype, I am able to connect with employees from around the world and engage with them on a level that just is not possible through a conference call or email.

I do come from fairly humble beginnings.