"It's through a leader's actions - what he or she does and says on a daily basis - that the essence o..." — Travis Bradberry

The ability to manage your emotions and remain calm under pressure has a direct link to your performance.

Staying composed, focused, and effective under pressure are all about your mentality. People who successfully manage crises are able to channel their emotions into producing the behavior that they want.

Kindness is weak when you use it in a self-serving manner. Self-serving kindness is thin - people can see right through it when a kind leader has an agenda.

There is no upside to making a disparaging remark about a colleague. If your remark is accurate, everybody already knows it, so there's no need to point it out. If your remark is inaccurate, you're the one who ends up looking like a jerk.