Author Profile
Sanjay Kumar
1962 • Businessman
32
Total Quotes
Collected Meditations
Showing 32 quotesBut the real focus should be on people who are buying today because the base is so big it will take a long time for any change materialize on an overall basis.— Sanjay Kumar
So if you're a customer today, the same person who came in to demonstrate the technology for you and helped you architect the solution before you bought it is likely going to be leading the team to help you do the implementation.— Sanjay Kumar
So let's say you're using XYZ product and you want to do something very sophisticated. You subscribe to this thing, you hit a button, and a CA expert pops up in video.— Sanjay Kumar
One, we committed to put about 650 people in the field to focus totally on customer satisfaction.— Sanjay Kumar
Some story appears in some newspaper that says that somebody said X, Y, and Z, and a customer says, I don't understand what they're talking about - we're running that product, we've been using it for five years, what are they talking about?— Sanjay Kumar
As I said before, a big part of my strategy says - and the management team I think is in agreement with this - we don't have to be out there with a lot of noise all the time. What we need to do is paint a vision for customers, promise them deliverables, and go hit at it.— Sanjay Kumar
And I'm comfortable being who I am, so I think a lot of people who take over from a founder worry about how they compare to the founder; I worry about doing the best I can.— Sanjay Kumar
Finally, I have to say that the most surprising aspect has been the speed at which the folks in India adapt to Western practices. They learn fast, really, really fast.— Sanjay Kumar
That's a very critical phase in customer service because you can start to really understand what part of customer service has value to customers and what part is bothering customers.— Sanjay Kumar
We will announce a new offering, where you can get a CA expert on your PC live, via video, on a range of topics about a product.— Sanjay Kumar
To me, it's really important to drive change through a team because one person, while the buck has to stop with somebody, the company is just too big for one person.— Sanjay Kumar
India has the unique advantages of having the biggest domestic market and this should support IT companies.— Sanjay Kumar
Clearly, every company needs a leader. That's an important part of being the CEO of the company.— Sanjay Kumar
I'm equally comfortable in getting out there and taking a stand when I have to take a stand.— Sanjay Kumar
I'm very comfortable in having a strong team. I'm very comfortable in sharing the limelight with the team.— Sanjay Kumar