“We tend to assume that we have a baseline of speech that's going to be normal in…” — Deborah Tannen

In this world, conversations are negotiations for closeness in which people try to seek and give confirmation and support, and to reach consensus. They try to protect themselves from others' attempts to push them away.

The biggest mistake is believing there is one right way to listen, to talk, to have a conversation - or a relationship.

We tend to look through language and not realize how much power language has.

I can't tell you how many times I heard from younger sisters that their older sisters were bossy and judgmental.