"One of the most important keys to getting through to anyone and then influencing them is to realize ..." — Mark Goulston

Show people a positive path that enables them to make progress on their own terms. Give them options and alternatives that empower them.

Forget the empty platitudes; your star employee is not a 'godsend.' They are a person deserving of your not infrequent acknowledgment and worthy of appreciation and respect.

In my line of work, I frequently communicate with CEOs and their executive assistants, and nowhere is the need for gratitude more clear.

In my life, I think I have had more than two hundred significant breakthroughs that exponentially accelerated my life forward. However, each and every one of them was preceded by a breakdown that was not pretty, was often scary, and often felt like something I would not get past.