"When we prolong negative behavior - the kind that hurts the people we love or the kind that hurts us..." — Marshall Goldsmith

One of the greatest mistakes of successful people is the assumption, 'I behave this way, and I achieve results. Therefore, I must be achieving results because I behave this way.' This belief is sometimes true, but not across the board.

When you say, 'I'm sorry,' you turn people into your allies, even your partners.

It's not appropriate to pass judgment when we specifically ask people to voice their opinions... even if you ask a question and agree with the answer.

The only thing I don't think people don't understand about good leaders is that they're both good and lucky. A lot of it is timing.