Quote #203,509
"I've spent many a long flight talking to flight attendants, trying to understand what kind of employ..." — Patrick Lencioni
I've spent many a long flight talking to flight attendants, trying to understand what kind of employment experience underlies such a consistent lack of concern for customers.
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View AllHaving to re-recruit, rehire, and retrain, and wait for a new employee to get up to speed is devastating in terms of cost.— Patrick Lencioni
Employees that feel known and they feel like they know why their job matters and they have a sense of measuring it stay later, do extra work, and are committed to the organization above the requirements that they have.— Patrick Lencioni