“The prevailing system of management has crushed fun out of the workplace.” — W. Edwards Deming

Export anything to a friendly country except American management.

I predicted in 1950 that in five years, manufacturers the world over would be screaming for protection. It took only four years.

In 1945, the world was in a shambles. American companies had no competition. So nobody really thought much about quality. Why should they? The world bought everything America produced. It was a prescription for disaster.

American management thinks that they can just copy from Japan. But they don't know what to copy.