W. Edwards Deming

Export anything to a friendly country except American management.

I predicted in 1950 that in five years, manufacturers the world over would be screaming for protection. It took only four years.

In 1945, the world was in a shambles. American companies had no competition. So nobody really thought much about quality. Why should they? The world bought everything America produced. It was a prescription for disaster.

The prevailing system of management has crushed fun out of the workplace.

American management thinks that they can just copy from Japan. But they don't know what to copy.

'Quality' means what will sell and do a customer some good - at least try to.