“'Quality' means what will sell and do a customer some good - at least try to.” — W. Edwards Deming

Export anything to a friendly country except American management.

I predicted in 1950 that in five years, manufacturers the world over would be screaming for protection. It took only four years.

In 1945, the world was in a shambles. American companies had no competition. So nobody really thought much about quality. Why should they? The world bought everything America produced. It was a prescription for disaster.

The prevailing system of management has crushed fun out of the workplace.